Subject: Re: English Language Test - Jaya Laxmi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 7 Nov 2022 06:16:08 -0700 (MST)

stay in Kharagpur,sound average,cannot relocate,looking for WFH 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 3, 2022 7:13:43 PM 
Subject: Fwd: English Language Test - Jaya Laxmi 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Jaya Laxmi <[email-masked]> 
Date: 3 November 2022 at 19:08:22 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Jaya Laxmi 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Jaya Laxmi / (+91) 8360996053 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, 

We understand your concern and sorry for trouble caused to you. 

We'd like to let you know that product has already shipped and our courier partner tried to deliver your order but due to address mismatched the product was not delivered to you. 

Please note, once again delivery attempt will be made and the details of courier provider will be shared with you once the order will be out for delivery you can contact the Delivery executive and guide the address. 

Thank you for understanding and trust. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

We understand that the product you've received was damaged and sorry for the trouble caused to you. 

To set this right, the seller would be happy to replace the item with a brand new one based on the availability of the product. 

Please let us know the delivery package manner at the time of the product delivery so further assistance can be provided. 

Alternatively, you can follow these steps and create a return yourself from the website. 

Thank you for your understanding and trust. 

	

	

BQ_END