Subject: English Language Test - Sweta Rai
From: Sweta Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 08:15:10 -0500

| | Foreign Language Screening Test

Name | Sweta Rai    /  (91) 7597530073    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ma'am
Your order was shipped by us already but your
courier address mentioned here is wrong
Can you please correct it
We will try our best to deliver your product on your address as soon as possible.

If you have any queries you can contact us
Thank you 🌹

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir
According to our policy this product does not have refund option. Sorry for this. But yes if you want to replace it please select the option for the replacement .
If your complain will be under or replacement policy the  we will replace it as soon as possible.
For more queries you can contact us
Thank you

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