Subject: Fw: English Language Test - AKANSHA GAUTAM
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 7 Nov 2022 11:24:38 +0000

interview
________________________________
From: AKANSHA GAUTAM <[email-masked]>
Sent: Monday, November 7, 2022 4:01 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - AKANSHA GAUTAM

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    AKANSHA GAUTAM    /  (110961) 8252491461    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello sir/mam

Greetings from babyshop.com. We regret to inform you that our delivery partner tried to reach your location to handover your respective order. Unfortunately, the delivery agent was unable to find your mentioned location and contact you. Therefore, requesting you to kindly update your delivery location as well as the contact number so that our delivery agent could reach you on priority with the most awaited parcel.

Your package will be delivered by 6pm by our delivery agent ( Phone: +914477875566 PIN 5226)

We hope to see you again to shop with us.
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul

Greetings from Homebox Team.

Thank you for reaching out and for bringing this to our attention. We acknowledge your concern and also I sincerely apologize for the inconvenience you had to face with the product received.

I understand how it can be disappointing to purchase a product and not have it meet your expectations, so hopefully , we can get this sorted out for you. If not, I"ll be happy to issue you a refund.

Please let me know how you would like to proceed.

Regards
Homebox Team