Subject: English Language Test - Ajay Rajbongshi
From: Ajay Rajbongshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 05:40:40 -0500

| | Foreign Language Screening Test

Name | Ajay Rajbongshi    /  (911) 8285002407    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma’am,

Subject :- Regarding Hang Bag Delivery.

As per your  mail that you not get your Hand bag, so we check and solved the issue. When you had visited our shop 14  days back.  So some due to technical issue your address mentioned wrong to courier company. So that’s the reason you don’t get your parcel. So really sorry Mam for the inconvenience and issue got solved and it will be delivered by tomorrow.
Kindly please update us when you get your parcel.

Thanks & Regards
Ajay
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,

Subject :- Regarding install team Checkup.

Okay sir, as per your complaint, really sorry for the inconvenience and and we coordinate with our installed team. And they just coordinate with you shortly. And if you want to change anything else or add something new you can tell to our installed team these things as well.

Kindly please update when they fix your things.

Thanks & Regards
Ajay
Home box team

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