Subject: English Language Test - AKANSHA GAUTAM
From: AKANSHA GAUTAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 10:31:19 +0000

Foreign Language
Screening Test

Name

AKANSHA
GAUTAM    /  (110961) 8252491461
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello sir/mam

Greetings from babyshop.com. We regret to inform you that our delivery partner
tried to reach your location to handover your respective order. Unfortunately,
the delivery agent was unable to find your mentioned location and contact you.
Therefore, requesting you to kindly update your delivery location as well as the
contact number so that our delivery agent could reach you on priority with the
most awaited parcel.

Your package will be delivered by 6pm by our delivery agent ( Phone:
+914477875566 PIN 5226)

We hope to see you again to shop with us.

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

Greetings from Homebox Team.

Thank you for reaching out and for bringing this to our attention. We
acknowledge your concern and also I sincerely apologize for the inconvenience
you had to face with the product received.

I understand how it can be disappointing to purchase a product and not have it
meet your expectations, so hopefully , we can get this sorted out for you. If
not, I"ll be happy to issue you a refund.

Please let me know how you would like to proceed.

Regards

Homebox Team