Subject: Fw: English Language Test - rohit srivastav
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 7 Nov 2022 09:07:40 +0000

interview
________________________________
From: rohit srivastav <[email-masked]>
Sent: Saturday, November 5, 2022 7:07 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - rohit srivastav

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    rohit srivastav    /  (+91) 9940529076    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

We regretfully inform you that your order of hand bag has been delayed.

Due to a shipping problem of wrong address, your order’s delivery is delayed. We apologize for any inconvenience, and we appreciate your understanding.

We would like to further assist you with any questions you may have. You can contact our support team through our website or send an email directly by responding to this email.

Please refer to your order status page on our website for future updates. We will also send a confirmation email as soon as your order ships.

Once again, we apologize for any inconvenience this has caused. Please let us know if there is anything else we can do to further assist you.

Warm regards,
Homebox Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi,

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry our product/ service didn’t meet your expectations. I fully respect your decision and can only apologize for any problems your business experienced.

We’ve processed your refund, and you should expect to see the amount credited to your account in about 3 to 5 business days.

If you have any other questions or concerns, just reply to this email, I’ll be here to help you in any way I can.

Best,
Homebox Team