Subject: Fw: English Language Test - vibhu sharma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 7 Nov 2022 09:07:05 +0000

interview
________________________________
From: vibhu sharma <[email-masked]>
Sent: Sunday, November 6, 2022 1:11 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - vibhu sharma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    vibhu sharma    /  (9891989140) 9891989140    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

Thank you for choosing babyshop.com for your shopping.

We apologize for not delivering your product within the time period we communicated. As per the records, this is to inform you that your product was ordered on 23rd october2022 and shipped by us on the same day. Our courier partner tried to deliver the order on 24th October 2022 but could not find it as right address. We request you to please help us with the updated address so that we can reach out to you as early as possible.

We appreciate your patience and understanding.

Warmest regards,

Vibhu Sharma

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for informing us about the damaged product you received. I want to apologize on behalf of everyone at home box for our mistake.

I have made a note of your complaint. As per policy we have a replacement or full refund for products that do not match our quality standards. We would request you to choose either” Replacement” or “ Refund” option by visiting  our website www.Homebox.in .Based upon your confirmation our team will reach out to you for further process.

Please feel free to contact us if you need help with anything else.

Warmest Regards,

Vibhu Sharma

Homebox