Subject: Fw: English Language Test - Satyesh Mishra
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 7 Nov 2022 08:57:22 +0000

interview
________________________________
From: Satyesh Mishra <[email-masked]>
Sent: Monday, November 7, 2022 1:04 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Satyesh Mishra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Satyesh Mishra    /  (91) 7499208363    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

Thank you for contacting us.

We sincerely apologize for the inconvenience caused by our service.

Kindly note that We've checked your order detail and found that you ordered it 14 days back. And we've also checked with our courier partner and they informed us that your address is wrong for delivery, The delivery boy contacted you via phone but you did not receive his call at the time of delivery.

Please place an order again with the correct address. We hope this clarifies your concern.

If you need any further clarification on this, Please get in touch with us.

Kind regards,
Babyshop customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Thank you for contacting us. Hope you are doing well.

We sincerely apologize for the inconvenience caused.

We request you please share clear images of the TV cabinet with the scratches on it, so that We can proceed with your request for a replacement of the product.

We appreciate your patience and understanding in this matter.

I look forward to your reply.

Kind regards,
Customer support executive