Subject: Fw: English Language Test - Hritik Kumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 7 Nov 2022 08:51:21 +0000

interview
________________________________
From: Hritik Kumar <[email-masked]>
Sent: Monday, November 7, 2022 2:03 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Hritik Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Hritik Kumar    /  (+91) 8279661910    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To:[email-masked]

From: Amazon [email-masked]

Sub: reply to non delivery of the order.

Respected mam,

This email is in response to the email received by you on 7/11/21.

This email is regarding order number HANDBAG-001 which was supposed to have reached you by now.Unfortunately, the courier company could not carry on with the required process as the address was wrong.I would be greatful to you if you could send us the correct address with two telephone number as to the person who we can contact while making the delivery.

Another way of completing the order by is by contacting the courier company whose number is 8279661910 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Amazon company,

Customer service representative,

Hritik kumar.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To:[email-masked]

From: [email-masked]

Sub:Regret for product scratches issues

Respected sir,

This email is in response to the email received by you on 7/11/21.

This email is regarding order cabinet TV which was supposed to have reached you by now.

I was sorry to learn from your letter of 07 November that some of TV cabinet supplied to this order was damaged when they reached you.

We have sent replacements for the damaged goods by parcel post this morning. It will not be necessary for you to return the damaged goods; they may be destroyed.
We regret the need for you to write to us and hope the steps we are taking will ensure the safe arrival of all your orders in future.

Thanking you,

For Flipkart company,

Customer service representative,

Hritik kumar.