Subject: English Language Test - Sagar Tiwari
From: Sagar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 02:37:52 -0500

| | Foreign Language Screening Test

Name | Sagar Tiwari    /  (+91) 8604657577    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Ma’am,
This is to imform you regarding your query related to your product.
We tried to reach your location to provide you the product you ordered but unfortunately the address provided by your end was wrong and the delivery could not be completed successfully therefore we request you to make a fresh order once again with the correct address your current order is cancelled by us and we’ve initiated the refund too! Any inconvenience caused is deeply regreted!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir/Ma’am,

First of all we would like to apologise to you for the inconvenience caused and on the other hand we can totally understand your situation and i’ve raised the complaint regarding this issue myself and it’ll be solved within the next 48 hours! You’ll be getting a new TV unit within 2-3 business days and the old one will be replaced!

We would apologise for our mistake and practice our best to not repeat such things in the future!

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