Subject: Candidate Name - Lalit Narwat
From: Satyam Saini <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Aishwarya Jaiswal <[email-masked]>
Date: Sun, 6 Nov 2022 23:16:35 -0700 (MST)

Candidate Name: Lalit Narwat 

English Typing Speed - 42 WPM. 
Accuracy - 97% 

Note:- Please describe in 200-300 Words :- 

Q.1. The Qualities that you have that will make you a good customer support Representative? 

Ans. A good cutometer service represntative always listen the cutomer concern first and they utilize the tools and available source to provide all information regading the product or customer query. we have to very accurate and staright forward towards customer concern and never provide any false and incorrect information. We need to empathise the customer for any concern and always give top priority to cuctomer and his concern. In last of any cocnern, always ask the customer if they have any other problem/concern so we can make it resolve in one chat as well. 
A good customer represntative always take action for customer concern and make the customer happy with all his efforts. Don't write any negative comments and try to resolve customer query as per question apart to ask any other question. But we have to ask questions in some other type of cocnern when the customer not asure about the concern and his problems. 
In last, we have to thankful to customer for using our products and try to make him happy after they disconnect the chat. 
A good customer reprentative have all the knowlegde about the products after that they can able to understand the concern and provide accurate resolution. Always try to make customer clam and listen what they need. If a customer comes to us means they are in need of something and we are one who can guide or provide the information as per customer requirement.