Subject: English Language Test - Ummed Singh
From: Ummed Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 00:15:47 -0500

| | Foreign Language Screening Test

Name | Ummed Singh     /  (206245) 7518747928    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir

Sorry for delay ordered, but this is mistake from your side please provide me proper address after then I will again placed order.

Warm regards
Ummed Singh
7518747928

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir

Don't worry, sir I will definitely replaced your T.V . But not returned money because this is policy of company.

Warm regard
Ummed Singh
7518747928

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