Subject: English Language Test - Hardik Kaushik
From: Hardik Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 00:10:39 -0500

| | Foreign Language Screening Test

Name | Hardik Kaushik     /  (91) 9599679814    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
This is Hardik Kaushik from babyshop.com

We received your query and we apologise for inconvenience. But our delivery executive is unable to locate your mentioned address and he tried to call you regarding same.

So please update your address in link mentioned below

Thank you
Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

We apologise for the inconvenience.
We have received your request for return of the product but unfortunately we are currently out of stock.
So we have processed the return.
After 24 hrs of return the full amount will be refunded back to you.

Thank you
Regards

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