Subject: English Language Test - SHUPARSH JAIN
From: SHUPARSH JAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Nov 2022 23:49:42 -0500

| | Foreign Language Screening Test

Name | SHUPARSH JAIN    /  (+91) 8871885704    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

This is to inform you that the address which you have mentioned for the delivery of the product was wrong as per the courier partner. So kindly check the address and place the fresh order with the correct address.

Thanks

Regards,

Shuparsh Jain

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Sorry for the inconvenience which you have faced related to the product as you said it is having scratches, so kindly request you to provide the images of the product. So as per the images we can help you for the replacement or return of the product.

Thanks,

Regards,

Shuparsh Jain

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