Subject: English Language Test - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Nov 2022 10:27:53 -0500

| | Foreign Language Screening Test

Name | Abhishek Kumar    /  (+91) 8447388385    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear mam/sir,
First of all first of all I want to tell you sorry for inconvenience according to us our delivery executor will reach your location as per you were mentioned for delivery but according to our delivery executor your given location was wrong
For this purpose your order will being delay once again sorry for inconvenience.
Thank you Have a great day mam/sir
Sincerely
Abhishek (customer representative)
From Baby shop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear mam/sir,
I regret for this inconvenience first of all you will click the photo and send us after seeing the product. Then we do something for you.
I hope this helps.
Warmest regards
Abhishek
Baby shop.com.

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