Subject: Candidate Name - Kapinjal Kant
From: Satyam Saini <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 5 Nov 2022 04:59:53 -0700 (MST)

Candidate Name: Kapinjal Kant 

English Typing Speed - 32 WPM. 
Accuracy - 100% 

Note:- Please describe in 200-300 Words :- 

Q.1. The Qualities that you have that will make you a good customer support Representative? 

Ans. A customer only needs the satisfaction with the product and services provided by the compoany. Speaking about being a customer support representative, I have to be an active listener and should be able to undertsand the exact issue or problem customer is facing. 

There are certain things which a customer service representative must have. 
1. Greet the customer. 
2.Acknowledge the customer issue so that the customer know that there is someone who is trying to help him/her getting their issue or problem sorted out. 
3. Apologise whenever needed. 
4. Show empthy to customer and assure the customer that you are there to help him/her in best possible way, keeping company's guidelines in mind. 
5. Repo building. 
6. Deliver a WOW experience to customer which they will share with their knowns. 
7. Ask for further assistance. If "yes" than help the customer to get that sorted out and If "no" than close the contact with customer after thanking for having business with us.