Subject: Re: English Language Test - Lalit Narwat
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 5 Nov 2022 04:10:24 -0700 (MST)

stay in Faridabad,sound average,4y of work experience,last salary-25k,will come to office on Monday 7th Nov for screening 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, November 5, 2022 12:55:24 PM 
Subject: Fwd: English Language Test - Lalit Narwat 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Lalit Narwat <[email-masked]> 
Date: 5 November 2022 at 11:36:39 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Lalit Narwat 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Lalit Narwat / (121002) 9582278777 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Respected Sir/Ma'am, 

Subject: Reply to non-delivery order 

This email is in response to the email received by you on xx-zz-2022. 

This email is regarding order number xxxxxx which was supposed to have reached you by now. Unfortunately, the courier company could carry on with the required process as the address was wrong. 
I would be grateful to you if you could send us the correct address with contact number as to the person who we can contact while making the delivery. 
Extremely sorry that you had go through this experience with us. 

Thanking you, 

Baby Shop, 

Customer service Representative 

Lalit Narwat. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Sir, 

Thank you for reaching out. We are sorry this happened, and we understand your concern. I am escalating your issue so that someone can take a closer look at what's going on right away. 

Please standby, and one of my teammates will get back to you with more details ASAP. 

Thank you for your patience. 

Baby shop, 

Customer Service Representative 

Lalit Narwat 	

	

BQ_END