Subject: Candidate Name - Yashi Gupta
From: Satyam Saini <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 5 Nov 2022 03:45:40 -0700 (MST)

Candidate Name: Yashi Gupta 

English Typing Speed - 35 WPM. 
Accuracy - 100% 

Note:- Please describe in 200-300 Words :- 

Q.1. The Qualities that you have that will make you a good customer support Representative? 

Ans. In a customer support representative we should have proper knowledge about the field in which we are working as we have to solve the queries of the customer in that, so only when we will have the knowledge then only we will be able to answer it to our customers, So proper knowledge is the first key. Now if we have to answer the customers we have to be a good communicator and a good listener, If we are not able to hear or understand what the customer is saying then we will not be able to help them, and by being a good communicator that is how we will speak with them. After that we have to see that we should not make any grammatical errors and have to speak properly. A good customer support representative have to have all this skills and i have this skills which will make me a good customer support representative. I also know what are the roles of a customer support representative, they have to solve the queries of the customer and see what issues they are facing, wWe have to solve each and everything. If they are providing us any feedback we have to take it, We have to help the customers in everything. I have the problem solving skill in me and i am also a good communicator. In this role we have to empathy the customers, Which basically means to be in the shoes of others, If we will behave like this with our customers then they will be happy with our sevice. We have to be good with our wordings and with what we are using, Customers should not be angry with ourself, So we have to be polite with our answers even when the customer is angry we should try and solve there queries as politely as we can. And all this skills i have which will make me a good customer support representative.