Subject: Fwd: English Language Test - Yougesh Kumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 5 Nov 2022 07:25:58 +0000

Interview

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Begin forwarded message:

From: Yougesh Kumar <[email-masked]>
Date: 5 November 2022 at 11:27:45 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Yougesh Kumar
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Yougesh Kumar     /  (+91) 9675652568    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello sir/madam,
First of all, thanku for your order from our online store. As i can see, you haven't received your order yet. I'm really sorry for this inconvenience. As you ordered a hand bag from our store 14 days back and we shipped your order same day. This is our policy to provide fastest service. We handed over your order to courier company same day but as i got to know from courier company that your given address have some mistake so that is why courier didn't deliver to you.
I request you to please update your address in our online store or please provide your contact number so we can contact you and we can deliver your order as soon as possible.
Thanku for your patience.
Have a good day.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,
I hope you are doing good. First of all, thanku for your trust in our services. I just received your mail and i am very sorry for the issue you are facing. I just called the related team and concerned about your issue. As you purchased a TV cabinet last week and our team installed it in your house safely. I also contacted the person who installed it and he is sure that TV cabinet was brand new without any scratches. But still, you are our valuable customer so i filled a complaint on behalf of you. One of our team will go to your house to varify the issue and will discuss with you. Team will submit the report and as per the report, we will try to replace your TV cabinet. Please wait some time. We will resolve this issue as soon as possible.
Thanku for your cooperation.
Have a good day.