Subject: English Language Test - Ravinder Yadav
From: Ravinder Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 03:18:43 -0400

| | Foreign Language Screening Test

Name | Ravinder Yadav    /  (+91) 8168191995    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from babyshop.

We have received your concern regarding order id XYZ that has not been received yet.As we have checked, our delivery partner tried to deliver your order id xyz, but as per our delivery partner, you are mentioning it incorrectly.

We request that you please share your correct and valid address in response to this message, so that we can process it further.We appreciate your patience.

Regards
Ravinder

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from babyshop.

I understand your disappointment that the item you received was damaged and I apologize for the inconvenience.

We are expedite the process to fulfill the replacement of the originally ordered product. Once our vendor confirms the stock availability, replacement will be delivered within 3-5 days.

Feel free to contact us for any further assistance.

Regards,
Ravinder Y

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