Subject: English Language Test - Poonam gupta
From: Poonam gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 01:35:23 -0400

| | Foreign Language Screening Test

Name | Poonam gupta    /  (91) 8595305379    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear
Sir / mam

Sub- application for customer mail

I'm really sorry you had to spend time figuring this out
I understand this most be frustrating for you

I have relayed this to our product team already allow me to get back to you 2 to 3 hours

Thankingfull
Poonam Gupta

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear
Sir / mam

Sub- application for customer mail

I'm really sorry you had to spend time figuring this out
I understand this most be frustrating for you

I have relayed this to our product team already allow me to get back to you 2 to 3 hours

Thankingfull
Poonam Gupta

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