Subject: Re: English Language Test - Ekta srivastava
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 4 Nov 2022 06:36:55 -0700 (MST)

stay in Lucknow,can relocate,sound average,3.9y of experience,last salary-22,500k, 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, November 4, 2022 4:13:51 PM 
Subject: Fw: English Language Test - Ekta srivastava 

interview 

From: Ekta srivastava <[email-masked]> 
Sent: Monday, October 31, 2022 6:59 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Ekta srivastava 

	
	
			Foreign Language Screening Test 
		
	Name 	Ekta srivastava / (+91) 9140043212 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi 

Greeting of the day!! 

Thank you for contacting us. We have received your query &please accept our sincere apologies for delay delivery. As per the status of this shipment was undelivered, because of the wrong address is mentioned as per the courier. So I would request to you please share with your correct address with postal code and we will proceed this further to the courier person so you will get your order as soon as possible. Kindly bear with us. 

Thank you, have a nice day!! 

With best regards 
XXX 
Customer success team 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi 

Greeting of the day!! 

Thank you for contacting us. We have received your query &please accept our sincere apologies for delay delivery. As for the present status we need to check with the concern department regarding this issue. Also we will send the technician at your place to check the product and help you in submitting the status so we will be able to wok on your request as soon as possible. Kindly bear with us. 

Thank you, have a nice day!! 

With best regards 
XXX 
Customer success team