Subject: Fw: English Language Test - Shivangi Thapa
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 4 Nov 2022 13:05:06 +0000

interview
________________________________
From: Shivangi Thapa <[email-masked]>
Sent: Friday, November 4, 2022 5:30 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shivangi Thapa

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shivangi Thapa    /  (+91) 8076710883    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear <Customer Name>,

Thank youu for bringing this to our notice, and we are really very sorry that youbhave not yet received the order.

I would like to inform you that, your orderr has been shipped on the same day when the order was placed. Our delivery executive has tried to deliver your order but as per the courier the mentioned delivery address is incorrect.

I am reallyy sorry for this inconvenience, you are requested to please share your correct address, our team will get in touch with you regarding the same as soon as possible.

Thank you for contacting us and once again I apologize for the inconvenience caused to you.

Regards,
Babyshop Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for bringing this to our notice that you have received a defective piece and we are really very sorry for the issue that you have faced.

This is not the experience that we want our customers to face, please accept my heartfelt apologies. I have forwarded your issue to our concerned department, our team will surely get in touch with you for your issue as soon as possible and help you to get the cabinet replaced.

Thank you for contacting us and we are really sorry for the inconveniece that you have faced.

Regards,
Homebox Team