Subject: Re: English Language Test - Kapinjal Kant
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 4 Nov 2022 05:15:55 -0700 (MST)

stay in Vasundhara,3.5y of experience ,sound ok,immediate joiner,will come to office on 5th Nov for screening 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, November 4, 2022 4:03:46 PM 
Subject: Fw: English Language Test - Kapinjal Kant 

interview 

From: Kapinjal Kant <[email-masked]> 
Sent: Friday, November 4, 2022 2:30 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Kapinjal Kant 

	
	
			Foreign Language Screening Test 
		
	Name 	Kapinjal Kant / (+91.) 9717868010 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello, 

This is in regards to the order of handbag you have placed on babyshop.com. 

I have checked the details and can see the order is in transit and there is a delay because the carrier is unable to locate the address as it seems the address is incorrect. 

I would request to update the correct address so that the carrier can get it delivered to you as soon as possible. 

Regards, 
Kapinjal 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

I am sorry to hear about the issue with the product you have received. 

Pleas be rest assured I will get this sorted out for you as I have registered the complaint and arranged a pickup for your product and as soon as the product is received back with us, we will proceed for the replacement as you have requested. 

Your satisfaction our topmost priority. 

Regards, 
Kapinjal 
Regards,