Subject: Re: English Language Test - Aslaan Ahmad
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 4 Nov 2022 04:55:47 -0700 (MST)

stay in West Delhi,sound average, 1.5y of work experience in chat support with domestic process,will come for screening in office on 5th Nov,last salary-10k 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, November 4, 2022 4:16:51 PM 
Subject: Fw: English Language Test - Aslaan Ahmad 

interview 

From: Aslaan Ahmad <[email-masked]> 
Sent: Friday, November 4, 2022 4:08 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Aslaan Ahmad 

	
	
			Foreign Language Screening Test 
		
	Name 	Aslaan Ahmad / (91) 9076735874 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Thank you for contacting us. 
I am really sorry you have not received your order within the day. 
I am really sorry to inform you that tthe address you have provided iss not matching with our delivery department. 
They have visited the address is updated on account. 
But don't worry, I can handle it for you. 
As you are our valued customer, I am arranging again it for you and you will receive within 2 days. 
I again apologies for the inconvenience. 
Additionally I am providing a voucher for your next order. 
Thank you for contacting us. 
Have a great day 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Thank you for contacting us Abdul. 
I am really sorry the order you have received has many scratches. 
But don't worry, I am here to help with you that. 
I apologise for the inconvenience you have faced while using our service. 
As you are our valued customer, I am replacing it for you and it should be done by today. Additionally I am alsso providing you 50% discount on your next order. 
I hope I was able to help you with that. 
Thank you for contacting us. 
Have a great day