Subject: Re: English Language Test - Zain Khan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 4 Nov 2022 03:57:56 -0700 (MST)

stay in east delhi, 2y work experience,sound average,notice period- 15 days,salary-20k,will come for screening on monday-7th Nov 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, November 4, 2022 12:26:48 PM 
Subject: Fw: English Language Test - Zain Khan 

interview 

From: Zain Khan <[email-masked]> 
Sent: Friday, November 4, 2022 11:56 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Zain Khan 

	
	
			Foreign Language Screening Test 
		
	Name 	Zain Khan / (+91) 9899144702 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello, 

Thanks for letting me know about the shipping issue. In order to protect both of us, I’ve canceled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you’ll keep your spot in my order processing queue and your order will not be delayed. Thanks, 

Regards, 
Zain Khan. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Sir, 

We are sorry that the T.V we delivered to your home was damaged. Our warehouse manager determined that the damage occurred during shipment.We will notify you as soon as possible our customer support will connect you. 

Thank you, 

Regards, 
Zain Khan.