Subject: Re: English Language Test - umang gupta
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 4 Nov 2022 03:56:14 -0700 (MST)

sound ok, stay in south Delhi,fresher, sound average,will come to office on 7th Nov for screening 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, November 4, 2022 12:27:16 PM 
Subject: Fw: English Language Test - umang gupta 

interview 

From: umang gupta <[email-masked]> 
Sent: Friday, November 4, 2022 11:38 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - umang gupta 

	
	
			Foreign Language Screening Test 
		
	Name 	umang gupta / (000) 7088268249 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To: [email-masked] 

From: [email-masked] 

Sub: Reply to non-delivery of the order. 

Respected Mam/Sir, 

This email is in response to the email recieved by you on 04.11.22. 

This email is regarding order number KHIKBAG-1234 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery. 

Another way of completing the order is by contacting the courier company whose number is 9956214519 and providing him with your exact location or going to the courier company yourself and collecting it. 

Extremely sorry that you had to go through this experience with us. 

Thanking you, 

Our Company, 

Customer Service Representative 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	My name is Jessica from customer support team I am apologies for the inconvience caused to you As I have seen your concern is regarding TV Cabinet. So your cabinet will be replaced by our technician within 48 hours. 

Looking forward to your positive response. 

Yours sincerely,