Subject: Fw: English Language Test - Ekta srivastava
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 4 Nov 2022 10:43:51 +0000

interview
________________________________
From: Ekta srivastava <[email-masked]>
Sent: Monday, October 31, 2022 6:59 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ekta srivastava

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ekta srivastava    /  (+91) 9140043212    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi

Greeting of the day!!

Thank you for contacting us. We have received your query &please accept our sincere apologies for delay delivery. As per the status of this shipment was undelivered, because of the wrong address is mentioned as per the courier. So I would request to you please share with your correct address with postal code and we will proceed this further to the courier person so you will get your order as soon as possible. Kindly bear with us.

Thank you, have a nice day!!

With best regards
XXX
Customer success team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi

Greeting of the day!!

Thank you for contacting us. We have received your query &please accept our sincere apologies for delay delivery. As for the present status we need to check with the concern department regarding this issue. Also we will send the technician at your place to check the product and help you in submitting the status so we will be able to wok on your request as soon as possible. Kindly bear with us.

Thank you, have a nice day!!

With best regards
XXX
Customer success team