Subject: Fw: English Language Test - Nikhil Mukhi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 4 Nov 2022 10:35:21 +0000

interview
________________________________
From: Nikhil Mukhi <[email-masked]>
Sent: Friday, November 4, 2022 1:52 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Nikhil Mukhi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Nikhil Mukhi    /  (91) 9953681108    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Customer Name.

Hope you are doing well

Thank you for reaching out to us. I would like to inform you that the delivery agent tried to deliver the order but the wrong address was provided.

I would request you to kindly share the correct address so that the delivery agent deliver your order asap.

In case if you need any further assistance then please feel free to reach out to us.

You can reach out to us at +91 - 123456789 or you can mail us at [email-masked]

Kind Regards
ABC
Customer Service Executive
XYZ Pvt Ltd
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Greetings Customer Name,

I would like to apologize for the inconvenience caused to you.

I would request you to please share the time when you would like to get the cabinet picked from your address.

Replacement will take 5 - 7 business days. You will be notified with all the information.

In case if you need any further assistance please feel free to reach out to us @+91 - 123456789 or you can mail us at [email-masked]

Kind Regards
ABC
Customer Service Representative
XYZ Pvt Ltd