Subject: Fw: English Language Test - Kapinjal Kant
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 4 Nov 2022 10:33:46 +0000

interview

________________________________
From: Kapinjal Kant <[email-masked]>
Sent: Friday, November 4, 2022 2:30 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Kapinjal Kant

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Kapinjal Kant    /  (+91.) 9717868010    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello,

This is in regards to the order of handbag you have placed on babyshop.com.

I have checked the details and can see the order is in transit and there is a delay because the carrier is unable to locate the address as it seems the address is incorrect.

I would request to update the correct address so that the carrier can get it delivered to you as soon as possible.

Regards,
Kapinjal
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

I am sorry to hear about the issue with the product you have received.

Pleas be rest assured I  will get this sorted out for you as I have registered the complaint and arranged a pickup for your product and as soon as the product is received back with us, we will proceed for the replacement as you have requested.

Your satisfaction our topmost priority.

Regards,
Kapinjal
Regards,