Subject: English Language Test - Varun Srivastava
From: Varun Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 04:12:42 -0400

| | Foreign Language Screening Test

Name | Varun Srivastava     /  (91+) 8090964161    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I apologise for the inconvenience caused. As I checked that the courier was diliver same day but, returned back due to wrong address. I would request you to please update the correct address and we will reship your order and the shipment will reach you in next 3 days.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I apologise for the inconvenience caused. As I checked your account. I have created a return for the item and the new unit will be delivered at the same time of the pickup.

Thank you

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