Subject: English Language Test - Ishank Bhatt
From: Ishank Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 03:00:22 -0400

| | Foreign Language Screening Test

Name | Ishank Bhatt    /  (+91) 8527336576    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

Thank you for contacting Baby Shop.

We are sorry for the inconvenience and we would like to inform you that the order was shipped and handed over to courier company on the same day when the order of hand bag was placed.

Due to some issues with the address location courier company was not able to deliver your order on time.

Moreover, we would recommend you to help us with the exact address of your location so that we can deliver it as soon as possible.

Your patience and understanding are highly appreciated.

Sincerely,
Ishank
Baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting Homebox.

I know this matter is important to you. As part of our permissive refund policy, we provide refunds or replacement for defective articles seen at the time of installation.

Unfortunately, we are unable to provide you with any refunds at this time. However, we can provide you a free assistant visit at your home to see if we can cover the areas or damages.

We appreciate your understanding in this matter.

Sincerely,
Ishank
Tk electronics

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