Subject: Re: English Language Test - Nitin Bhardwaj
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 3 Nov 2022 23:47:42 -0700 (MST)

stay in Gurgaon,fresher, sound ok,will come to office on 7th Nov for screening in office 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 3, 2022 6:51:59 PM 
Subject: Fw: English Language Test - Nitin Bhardwaj 

interview 

From: Nitin Bhardwaj <[email-masked]> 
Sent: Monday, October 31, 2022 4:23 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Nitin Bhardwaj 

	
	
			Foreign Language Screening Test 
		
	Name 	Nitin Bhardwaj / (9812321871) 8826855619 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Sir, 
Greetings of the day! 
As per the information provided,you are trying to know the current status of your courier i.e,a handbag. We are extremely sorry for this inconvenience.Actually,there was a problem in delivering that courier because your address mentioned there as per courier was wrong and thus failed to deliver on time. As per the information, its clear that your order was shipped by us and handed over to the courier company on the same day when you placed your order. 
Please wait for some time.I will talk to my Seniors regarding this issue and it will be solved as soon as possible. 

Thank you and Regards 
Nitin 
Customer Support Executive(Babyshop.com) 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 
Greetings of the day! 
As per the shared information, our team came to know that the TV Cabinet you purchased last week ,has too many scratches on it. We are extremely sorry for the inconvenience .Well, you should have checked that TV Cabinet before our team left but it's alright.I need your favour here. Would you please tell us that what kind of action do you want from our side ? 
Please visit our website and go to your orders. Mention there what kind of you action you want whether it is Replacement or Money Back.Also provide the pictures of the defected TV Cabinet and then we will solve this issue shortly after your response. 

Thank you and Regards 
Nitin 
Customer Support Executive(HomeboxTeam)