Subject: English Language Test - Priyanshu Raj
From: Priyanshu Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 02:33:52 -0400

| | Foreign Language Screening Test

Name | Priyanshu Raj     /  (+91) 7979086284    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thank you for connecting with us. Your product was shipped on the day the order was placed and handed over to the courier company but it seems that the address you have mentioned is somewhere wrong and is invalid. So due to this problem your order has not been delivered yet.
We  sorry for the inconvenience and the trouble you are going through, but to get the product on time you need to deliver us the proper, valid address of yours so that we can help you get your product as soon as possible.
Please make the necessary changes as soon as possible.

Thank You
Customer Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,
We have heard you and it will be our pleasure to help you. The complaint you have filed will definitely look upon and make sured you  get the best solution of it. In order to return the product you have to fulfill certain requirements regarding the product as per the company.
You have to make sure the product you have recieved had no scratches on it after delivery and also kept  safely with you.
If the scratches are found  after installing the product by our team we need proof of it that's why you need to click the image of the Tv unit and send it to us. After verifying the image we will proceed your request of return and replace.
If you  want to return the product you will definitely get ur money back but we  recommend you to replace it with the new one as it is of your warranty period and you have six months of warranty .
We will  definitely make sure that when the team goes to installation  they will handle it with at most care without damaging the product.
Thank you for connecting with us .
We will look after your problem as soon as possible.

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