Subject: Re: English Language Test - Nitika Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 3 Nov 2022 23:23:43 -0700 (MST)

stay in Delhi,sound smart,worked with Amazon for 2y,last salary-27k,already has an offer for 5.3LPA from Accenture 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 3, 2022 6:36:21 PM 
Subject: Fw: English Language Test - Nitika Sharma 

interview 

From: Nitika Sharma <[email-masked]> 
Sent: Wednesday, November 2, 2022 10:07 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Nitika Sharma 

	
	
			Foreign Language Screening Test 
		
	Name 	Nitika Sharma / (+91) 7042094580 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Greetings for the day!! 

Thank you for writing to us. We have received your query and hence are here to help you. Firstly we sincerely apologise for the inconvenience caused to you in this situation. We have tracked your order and the carrier informed us that they tried to deliver your package but it seems they are unable to deliver the package due to sone errors in the address provided by you for the delivery. 
Hence we request you to kindly check the delivery address and update us with the delivery instructions so that we could inform the carrier to take necessary steps and deliver the package as soon as possible. 

Thank you for contacting XYZ. 

Best Regards 
XYZ 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Customer, 

Greetings for the day!! 

Thank you for writing to us. We have received your query and hence are here to assist you. We sincerely apologise for the inconvenience caused to you in this situation. In this situation, we can help you with a replacement on return, we can issue you a replacement and you can return the original item once you received a replacement. 

We would like to confirm that would you like to drop off the original item back to us or want us to create a collection for the item, also that would you prefer a printable label or a QR code label. 

Waiting for your response!! Thank you for contacting XYZ. 

Best Regards 
XYZ