Subject: Fwd: English Language Test - Prakhar Garg
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 4 Nov 2022 06:02:03 +0000

Interview

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Begin forwarded message:

From: Prakhar Garg <[email-masked]>
Date: 3 November 2022 at 22:01:30 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Prakhar Garg
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Prakhar Garg    /  (011) 9818869226    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello,

Thank you for placing the order for a hand bag from our online store 14 days back. I would like to inform you that order was shipped by us, and handed over the courier company on same day.

The courier company tried to deliver the order to your address but when courier boy reached to the address which you provided at the time of placing the order, was wrong which is why you didn’t receive your order.

In order to deliver the order to you, please help us with your correct address so that we can deliver to you on priority basis. Your understanding would be much appreciated.

Thanks & Regards
XYZ
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello,

Thank you for purchasing a TV Cabinet from us last week. We understand that sometimes we do not notice scratches at the time of installation.

Many apologies for hassle and we can completely understand the situation and we will do our best possible way to resolve this issue.

We would like to inform you that as you just purchased it last week from us, what best we are doing for you is that we are sending our expert representative to your place who will check your TV Cabinet physically and will do the needful to resolve this issue.

Thanks & Regards
Homebox Team