Subject: Re: English Language Test - Ramza Adil
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 3 Nov 2022 07:51:42 -0700 (MST)

stay in pilibhit UK,sound average , can relocate but next month,fresher 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 3, 2022 6:40:23 PM 
Subject: Fw: English Language Test - Ramza Adil 

interview 

From: Ramza Adil <[email-masked]> 
Sent: Tuesday, November 1, 2022 8:07 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Ramza Adil 

	
	
			Foreign Language Screening Test 
		
	Name 	Ramza Adil / (91) 8279811903 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To: [email-masked] 

From: [email-masked] 

Sub: Reply to non- delivery of the order. 

Respected Mam/Sir, 

This email is regarding order number xxxxx which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as the person who we can contact while making the delivery. 

Extremely sorry that you had to go through this experience with us. 

Thanking you, 
For xxxx company, 
Customer Service Representative 
Ramza Adil 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Sir/Mam, 

My name is Ramza adil and I am one of your regular customer. I'm writting this letter to report on faulty TV cabinet which I purchased from Homebox last Tuesday. 
On Tuesday I received faulty TV cabinet which has too many scratches. I'm not satisfied with the Cabinet. I would like to return the cabinet and refund of the product. Kindly look into this and reach out to me as soon as possible. I'm attaching the image of the damaged product as well as opening video. 

The details of order are given below. 

Order ID: xxxx 

Date of purchase:xxxxx 

Transaction ID:xxxxxx 

Kindly treat this as urgent and do the needful. 

Thankyou. 

Regards, 

Ramza Adil