Subject: Re: English Language Test - Sandeep Punia
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 3 Nov 2022 07:50:00 -0700 (MST)

stay in Jind, Haryana,can relocate once job is confirm,fresher,sound average 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 3, 2022 6:43:11 PM 
Subject: Fw: English Language Test - Sandeep Punia 

interview 

From: Sandeep Punia <[email-masked]> 
Sent: Tuesday, November 1, 2022 7:48 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Sandeep Punia 

	
	
			Foreign Language Screening Test 
		
	Name 	Sandeep Punia / (126125) 7056144258 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Subject - order number 123 

Dear sir/mam, 
I hope you're doing fine.I am reaching out about your order number 123. We are facing problem to deliver your order because of your wrong address.I request you to please update your address. So that we will deliver your order as soon as possible. We apologise for being late But we will resolve this problem very soon. 
Please advise,as necessary. 

Sincerely 
Sandeep 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Subject - complaint number 123 

Dear sir/mam, 
I hope you're doing fine.I am reaching out about your complaint number 123. We apologise for our service which was given to you last week. In your email you tell us about that you found scratches on cabinet after our team left your house. We are best sellers of TV cabinet in market and we provide replacement option to coustomer if customer doesn't like our product.In your case we will send our team to your house again in this week and we will replace your order.Again apologise for our last service delivery and we will assure you that it will never happen again. 
Please advise,as necessary 

Sincerely 
Sandeep