Subject: Fwd: English Language Test - Jaya Laxmi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 3 Nov 2022 13:43:43 +0000

Interview

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Begin forwarded message:

From: Jaya Laxmi <[email-masked]>
Date: 3 November 2022 at 19:08:22 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Jaya Laxmi
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Jaya Laxmi    /  (+91) 8360996053    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

We understand your concern and sorry for trouble caused to you.

We'd like to let you know that product has already shipped and our courier partner tried to deliver your order but due to address mismatched the product was not delivered to you.

Please note, once again delivery attempt will be made and the details of courier provider will be shared with you once the order will be out for delivery you can contact the Delivery executive and guide the address.

Thank you for understanding and trust.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

We understand that the product you've received was damaged and sorry for the trouble caused to you.

To set this right, the seller would be happy to replace the item with a brand new one based on the availability of the product.

Please let us know the delivery package manner at the time of the product delivery so further assistance can be provided.

Alternatively, you can follow these steps and create a return yourself from the website.

Thank you for your understanding and trust.