Subject: Re: English Language Test - Shruti Karotiya
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 3 Nov 2022 06:24:39 -0700 (MST)

stay in Mumbai,sound ok toatal experience is 4y,working with Accenture from last 3 y,can relocate only after 2m as have to serve notice period 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 3, 2022 4:59:47 PM 
Subject: Fw: English Language Test - Shruti Karotiya 

interview 

From: Shruti Karotiya <[email-masked]> 
Sent: Thursday, November 3, 2022 12:00 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Shruti Karotiya 

	
	
			Foreign Language Screening Test 
		
	Name 	Shruti Karotiya / (400606) 9967304669 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	
Hello sir/mam, 
Sorry for inconvenience,As per our information the order has been delivering to the same address you mentioned but some how it's not delivered. 
Kindly check your address if it's not correct we request you to change your address and provide us the correct address in detail. 
After updating your order will be delivered in 3-5 days. 
Thanks and regards 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello sir/mam, 

Thank you for bringing out your problem to us, 
We are sorry for inconvenience our executive will come your address and replace your order with new unit within 5 working days. 

Thanks and regards 
Homebox,