Subject: Fw: English Language Test - Ankit Kashyap
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 3 Nov 2022 13:22:44 +0000

interview
________________________________
From: Ankit Kashyap <[email-masked]>
Sent: Monday, October 31, 2022 3:25 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ankit Kashyap

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ankit Kashyap    /  (91) 9654681043    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 29.10.22.

This email is regarding order number

RRTUBAG-2015 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9639362902 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop.com,

Customer Service Representative

Ankit.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To : [email-masked]

From : Babyshop.com

Sub : Damaged Tv cabinet

Respected Sir,

This email is in response to the email recieved by you  on 29.10.2022

This email is regarding Tv cabinet which was delivered to you .
I regret that you have to face this issue . And would like to apologise for the inconvenience it may have caused.
The damaged Tv cabinet could be exchanged according to our easy exchange policy within 5-7 business days . Or you can return the product and get your money back within 2-3 business days .
Please reply back to this mail whichever option you would like to go for.

Thanking you ,

Ankit.