Subject: Fw: English Language Test - Prishita Prakash
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 3 Nov 2022 13:21:24 +0000

interview
________________________________
From: Prishita Prakash <[email-masked]>
Sent: Monday, October 31, 2022 4:26 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Prishita Prakash

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Prishita Prakash    /  (+91) 9821208980    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi (customer name),

We tried to get in touch with you on  88022222 to discuss the issue about for your product Hand Bag OD123472554360274000  , but couldn't reach you.

We need to gather some information to resolve your query.

Please let us know if we can reach you on another number or a convenient time between 9 am and 9 pm by replying to this email.

We look forward to hearing from you.

Have a great day !
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

We are sorry for the trouble which you have gone through and we are writing to you about the refund of your TV Cabinet order with order ID {OD123786196628649000}.

We understand that this is not what you expected, we don't want our customers to go through this.

We’d like to confirm that the seller has refunded Rs. 989 to your SBI Bank on 31 Oct 2022 with the reference number: {PZT2201071633XKVKF02}. This amount should have been credited to your account by now.

You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance.

As an alternative, you can also visit your bank to submit the 'Chargeback form' to get an update on your refund.

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