Subject: Fw: English Language Test - Atique Raza
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 3 Nov 2022 13:05:16 +0000

interview
________________________________
From: Atique Raza <[email-masked]>
Sent: Wednesday, November 2, 2022 10:37 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Atique Raza

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Atique Raza    /  (91) 9262300719    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

Greetings of the day! Thank you for reaching us.

We understand your concern that you want to check the status of the order. Please be assured that we are here to assist you.

Upon reviewing your order, we deeply regret to inform you that the order was not delivered to you due to the wrong address as we have received the update by the courier team. We would request you to reconfirm your delivery address so that we can arrange re-delivery for your order as soon as possible on priority basis.

Also, I am sharing the tracking link.... with you you can track your order with the help of this link and you can also contact the courier team and guide them to reach your address if the address is correct. In case of any issue feel free to write to us back, we are always here for your support.

Thanks and regards,
Babyshop Team.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Greetings of the day! Thank you for reaching Home box customer support.

We deeply regret and apologize for the experience you have faced, we understand your concern that you want to return or replace the TV cabinet. Please be assured that we are here to assist you.

We would request you to share the picture of the damaged product and in the picture the scratches should be visible for check and validation so that we can help you with the return or replacement of the product according to our policies. We will try our level best to provide the best quality product. In case of any issue please feel free to write back to us.

Thanks and regards,
Homebox Team.