Subject: Re: English Language Test - Mohit Gulabani
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 3 Nov 2022 06:02:22 -0700 (MST)

stay in west Delhi,2m chat support experience with first cry,than worked as delivery partner,sound average,last salary varies btw-18-30k,will come to office on 4th Nov for screenng 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 3, 2022 4:59:24 PM 
Subject: Fw: English Language Test - Mohit Gulabani 

interview 

From: Mohit Gulabani <[email-masked]> 
Sent: Thursday, November 3, 2022 12:30 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Mohit Gulabani 

	
	
			Foreign Language Screening Test 
		
	Name 	Mohit Gulabani / (+91) 7011153272 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear sir,. I apologise on delay of your order as per the updated status of your order no. 1234567, the delivery address provided by you is not correct, kindly email us on [email-masked] with your order no., Mobile no, And correct address. Once verified, we will initiate delivery on same day with corrected address 

Team babyshop 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear sir, i am sorry to hear that, we like to look more into this matter and will try our best to solve your query. Kindly mail us at [email-masked], with your order no., Mobile no., And and some pictures of the product and scratches on it. We will confirm with installation team and take strict action against service engineer if found guilty. As per our knowledge the order was delivered to you in great condition with your satisfaction, and as per babyshop.com's policy, a product is only refundable within 7 days of purchase. 

Team babyshop.