Subject: Fw: English Language Test - Priya Bagga
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 3 Nov 2022 12:55:31 +0000

interview
________________________________
From: Priya Bagga <[email-masked]>
Sent: Wednesday, November 2, 2022 2:45 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Priya Bagga

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Priya Bagga    /  (91) 7838296619    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  We are sorry for the delay in your shipment. The severe weather conditions have caused significant delays in our operations. We are doing everything possible to ensure that your order is shipped as soon as possible. Thank you for your patience and understanding.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective smartphone and will provide you a new one (of the same model) in return.