Subject: Re: English Language Test - vikas Gautam
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 3 Nov 2022 05:15:13 -0700 (MST)

Stay in South delhi,sound average,1y of experience,last salary-19,200k,will come to office on 4th Nov,for screening 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 3, 2022 4:45:15 PM 
Subject: Fw: English Language Test - vikas Gautam 

interview 

From: vikas Gautam <[email-masked]> 
Sent: Thursday, November 3, 2022 1:13 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - vikas Gautam 

	
	
			Foreign Language Screening Test 
		
	Name 	vikas Gautam / (91) 9267956357 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Customer Service Executive 

sub, regarding customer handbag delivery, 

Sir, 

We are extremely sorry for the inconvenience you are having right now, the address we got to deliver product on accurate address was not exactly the same address we were expected to deliver to you, because of which you are having status inconveniency, we are sorry not to be able to give you delivery status earlier but, as we got call from you and hearing all your inconveniency you had, we are trying our best to get ur status updated as well as all your querries will be taken into consideration as soon as possible, as we have your order detail on our system showing you ordered handbag from babyshop.com 14 days back we shipped order and handed over same to courier company, but the address was not as per detail it couldn't taken place at the right place. I assure you to be on time and being a customer support assistant I am hear to solve your querry on time, let me write down your order no. and address as per your detail our team will reach you again to deliver order on time. we would like to hear from you if you have anything else regarding product ordered. 

we are here to help you 24*7 if I were and information you got from me was useful and you are completely satisfy further we are ready to solve your all querries 

I would welcome hearing from you our service 

thanking you 

yours sincerely 
xyz 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Customer Support Executive 

Sub: regarding TV cabinet installation 

This is with regard to your TV installation as we got your querry about our team has installed TV Cabinet last week, our team installed in the morniing but, as per ur notice TV Cabinet had too many scratches on it, we are sorry to have product scratches it might be possible because of shipping through transportation over long distances we know it is blunder from our shipping facility provider but we will provide you taking all your concern about TV Cabinet, we are considering it with our concerned team and assure you to provide all necessary steps to improve our mistake within given period of time. 
We have replaced ur same order to exchange it with new TV Cabinet without any inconveniency, for that we are working on our quick pace to deliver you our best possible services with fresh product . I will be thankful to have your kind suppport and patience with us, we will deliver it as early as possible. 

If you have another querry for which we are worth being helpful to you please let us know for the rest we and our team is working on your complaint we are looking forward to help you about anything else let us know 

thanking you 

yours sincerely 
xyz\