Subject: Fw: English Language Test - Kewin Wilson
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 3 Nov 2022 11:54:53 +0000

interview

________________________________
From: Kewin Wilson <[email-masked]>
Sent: Wednesday, November 2, 2022 10:44 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Kewin Wilson

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Kewin Wilson    /  (91) 9654365446    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello

This this Kewin Wilson from "the company".

It seems there was a problem while delivering your package.

According to the carrier the delivery address was wrong and so they were not able to deliver the package for you.

But rest assured we will definitely take this situation ahead and solve it for you.

We would just need the correct delivery address so that the package can be reshipped to you as soom as possible.

Thankyou
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul

This is Kewin Wilson from the Homebox team.

We're really sorry for the experience that you've had for your order.

But rest assured your complaint won't be taken lightly.

We can definitely replace the Cabinet for you, and I have raised a complaint for same.
The pick up and the replacement will be done soon.

Thank you for your understanding and patience.