Subject: Fw: English Language Test - Manisha Khowal
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 3 Nov 2022 11:24:08 +0000

interview
________________________________
From: Manisha Khowal <[email-masked]>
Sent: Thursday, November 3, 2022 12:24 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Manisha Khowal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Manisha Khowal    /  (110007) 7290996557    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,                                                                                            Thank you so much for reaching out to us regarding this issue .i apologize for such inconvenience this has caused, i understand
you sincerely how frustrating it must be for you .                                                                     Your order is delayed, I have checked the status of your order , there is tiny error in address. Therefore, the courier had trouble delivering your order on estimated date. Now I have got all the details ,the courier would send your package as soon as possible by tomorrow, Kindly stay in touch for further more updates.
We are doing our best to ensure you package arrive .                                                                 Best Regards,                                                             Manisha
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,
Thank you so much for your feedback .i apologize that you have received defective product, kindly accept my apologies on behalf of our team.                                                         We take the customer satisfaction quit seriously . However, it seems that due to large number of orders ,this season, this product might have slipped through, in case you want a replacement you will need to wait for one week since we have no pieces left due to large number of orders.                                                   I would talk to our team and they would get back to you with new replacement as soon as possible.                                                          Warm Regards                                                          Manisha