Subject: English Language Test - Varsha Singh
From: Varsha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 05:03:37 -0400

| | Foreign Language Screening Test

Name | Varsha Singh    /  (201009) 9871342055    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,
I am really sorry for wrong product which was delivered from our end.
I would like to inform you that share the images of wrong product.
Please allow us some time for check this issue.
Thanks & Regards,
Varsha
9871342055
3 November

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Mam,

I am really sorry for damage product which was delivered from our end.
I would like to inform you that please share the the images of damage product on this email Id
Please allow us some time for check.
Thanks&Regards,
Varsha
9871342055
3November

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