Subject: English Language Test - Rupali sahu
From: Rupali sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 03:34:27 -0400

| | Foreign Language Screening Test

Name | Rupali sahu    /  (91) 8144334596    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From:[email-masked]
Sub :Reply to non delivery of the order
Respected Mam,
This mail is regarding your order number ASDFH113 which was supposed to have reached you by now .Unfortunately courier company could not reach on your address as the address was wrong .I would be grateful to you ,If you could send your  correct address with two telephonic number.
Extremely sorry that you had to go through this experience with us.
Thanking you,
For Livesalesman comapny ,
Customer service Representative
Rupali

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To : [email-masked]
From : Homebox [email-masked]
Sub : Policies for the damaged item
Respected sir ,
Firstly we are apologised for this matter . We have some rules and policies in our company . Our team will reach at your home soon and verify your tv after that we proceed our next step.
Thanking you,
Rupali

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